technology in service of care

I’m Housam Zaytoun, an IT manager leading hospital systems, infrastructure, security, and support for Al Mayyas Hospital and Chtoura Hospital in Lebanon.

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Hospital IT responsibility map Four responsibility domains connect to the purpose of supporting care: hospital systems, infrastructure, continuity, and people and vendors. Each domain links to a detailed explanation. care Hospital systems Infrastructure Continuity People & vendors
care
Hospital systems Infrastructure Continuity People & vendors
Four responsibility domains. One purpose: supporting care.

two hospitals. one accountable IT function.

I lead information technology for Al Mayyas Hospital and Chtoura Hospital, part of the same group in Chtoura. My remit covers the systems, infrastructure, security, and day-to-day support that hospital teams rely on.

12+ years
in information technology
2 hospitals
in the same group
300+ staff
supported by the IT team
2–3 people
in the IT team, including Housam

systems should earn people’s trust.

Measure what matters.
My foundation in hospital quality taught me to use statistics and KPIs to understand the work, not guess at it.
Document for continuity.
Clear information supports consistent operations, quality processes, and better decisions.
Prepare for failure.
Backups and dependable infrastructure belong in day-to-day operations, not only in a recovery plan.
Protect access.
Firewalls, antivirus, user accounts, and access control are practical responsibilities, not abstract security language.
Support the people.
Technology must be useful to the staff delivering care. The helpdesk and the human response matter.

from quality metrics to the systems behind them.

My path into IT leadership began in hospital quality management. That combination of measurement, documentation, and hands-on technology still shapes how I work.

IT Manager · Al Mayyas Hospital & Chtoura Hospital

I lead hospital applications, servers, networks, backups, information security, helpdesk, purchasing, and vendor relationships across both hospitals. Chtoura Hospital was added to my remit in early 2023.

IT Manager · Toppack One & Yassine Ceramic

Managed IT for two companies in the same group.

IT Manager · Chtoura Hospital

Led the hospital’s IT after moving from its quality department.

Quality Officer · Chtoura Hospital

Produced monthly hospital statistics and periodic KPIs, collected data from process owners, and supported quality documents, policies, procedures, and forms.

responsibility, made concrete.

Four connected areas of hospital technology. Explore the same domains shown in the responsibility map.

Hospital systems

Runs the hospital information system (HIS) and other hospital applications across both hospitals, supporting the people and processes that depend on them.

Infrastructure

Manages servers, LAN/WAN, Wi-Fi, PCs, and printers across both hospitals.

Continuity

Responsible for backups and information security, including firewall, antivirus, user accounts, and access control.

People & vendors

Leads a two-to-three-person IT team supporting more than 300 staff. Handles the helpdesk, IT purchasing, and vendor contracts.

engineering foundations. healthcare context.

Formal engineering education, security training, and healthcare quality experience inform a practical approach to hospital IT.

Computer and Communication Engineering

BS · American University of Science and Technology (AUST), Lebanon · 2005–2010.

Certified Ethical Hacker

v9 and v10 · EC-Council.

Infrastructure training

Microsoft MCSE-track courses, all four CCNA Exploration courses, both CCNA Discovery courses, and CompTIA A+ hardware and software courses.

Healthcare quality

Quality Management, Patient Safety and Risk Management, Best Practices for Quality Managers, and additional online cybersecurity training.

Languages

Arabic
Native
English
Fluent

let’s talk about hospital IT.

For technology leadership roles, hospital IT conversations, or professional connections, email me or connect on LinkedIn.

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